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CLIENT CARE
It is our policy to ensure that the needs, concerns and interests of our clients are always paramount and discharged to the best of our ability by both our clerking and administration staff and individual members. Briefs and instructions are reviewed as soon as possible on receipt to ensure that there is no conflict of interest and that the work can be conducted within required timescales. Fees Fees are based upon a number of factors including the experience of counsel, the complexity of the case, and the length of time that will be involved in conducting work. Where required, fees will be discussed and agreed in advance. Charges for LSC work are based, where appropriate, upon the standard fee scales in force from time to time. In appropriate cases, we will be pleased to enter into a conditional fee agreement. Paperwork Our goal for the completion of paperwork is to return papers within 21 days from the date of receipt but we should be pleased to accommodate an earlier return of papers if required. We will advise as soon as possible if any delay is anticipated. Hearings We endeavour to provide counsel of choice and all efforts are made to resolve conflicts between professional engagements. In those few cases where it is impossible to resolve, we provide immediate notice and recommend and agree alternative counsel with the required skills and experience for the particular case. Equal Opportunities 9 Stone Buildings operates an equal opportunities and non-discrimination policy and we will not discriminate directly or indirectly against anyone in the acceptance of instructions and briefs and in the provision of our services. Counsel are recommended only on the basis of the skills, experience and abilities required for a particular case. It is our policy for counsel to attend either at the premises of the professional or lay client as appropriate when conducting any work on behalf of the disabled. Complaints and Feedback We particularly encourage any feedback, either complimentary or critical, about the way in which we as a Chambers, or a particular barrister, provide services. It is Chambers' policy to deal with problems and complaints in a responsive way rather than hope that a problem will go away. If a significant problem occurs and there is a complaint about any aspect of the service that is provided, with any member of these Chambers, or any member of staff, we should be pleased if you will contact the Senior Clerk immediately. |
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Telephone: +44 (0)20 7404 5055 Facsimile: +44 (0)20 7405 1551 DX: 314 London / Chancery Lane E-mail: clerks@9stonebuildings.com www.9stonebuildings.com |